We know that you will be pleased with your purchases from susieharding.com. However, there may be occasions when you will need to return items to us. To arrange a return please contact firstname.lastname@example.org. All returns must be made in the original postage packaging.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, they should be returned in their original packaging complete with any documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via cheque or your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with any documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via cheque or your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be ‘as new’ and in its original packaging when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by Susie Harding, a full refund will be issued for the product via cheque or your original payment method. Please note this policy has some limitations and does not apply to business customers.